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dell1
Director, Service Management
  • Nov 18,2019
  • London
  • REF JA DSM UK

Competitive

Must Have

  • 12+ years of experience working in the Telecommunications industry, with deep knowledge of support & operational business processes within a start-up environment, preferably including the customer support and/or service assurance domains
  • Hands on and low-level experience of ITIL lifecycle design & delivery; including service strategy/design, service transition, service operations & continuous service improvement
  • Extensive knowledge of end to end Digital BSS & billing operations
  • Business Relationship Management & Conflict management experience
  • Day to day Project & Program management experience
  • Telco Operations and Product experience with batch or real-time tier 1 BSS platforms
  • Commercial Contract & Profit and Loss management experience
  • Experience in dealing at “C” Level
  • Success in developing Senior Relationships and business growth
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