Director, Service Management
- Nov 18,2019
- London
- REF JA DSM UK
Competitive
Must Have
- 12+ years of experience working in the Telecommunications industry, with deep knowledge of support & operational business processes within a start-up environment, preferably including the customer support and/or service assurance domains
- Hands on and low-level experience of ITIL lifecycle design & delivery; including service strategy/design, service transition, service operations & continuous service improvement
- Extensive knowledge of end to end Digital BSS & billing operations
- Business Relationship Management & Conflict management experience
- Day to day Project & Program management experience
- Telco Operations and Product experience with batch or real-time tier 1 BSS platforms
- Commercial Contract & Profit and Loss management experience
- Experience in dealing at “C” Level
- Success in developing Senior Relationships and business growth