Operations Director - Converged Managed Services
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|Job Ref:||ODCMS||Industry:||Telecom||Job Type:||Full Time||Region:||Middle East||City:||Dubai||Address:||Salary:||Excellent||Post Date:||03/28/2012||
A global telecommunication giant is looking for a Senior Operations Manager, responsible for the business, operations & customer relationship management of a Converged Managed Services contract. You will lead the entire delivery organization in managing the scope of Converged Network operations, setting-up and optimizing the delivery organization to comply with the contractual scope with suppliers and Operator. From day one you will define, setup & implement the customer & internal governance by way of structured meeting practices & reviews as needed to manage & administer the contract, Setting up and implementing the customer reporting process. Plans, drives and follows up operational efficiency transformation levers/improvements (defined in the contract or otherwise) to continuously improve the cost structure of the project and identifying the upselling opportunities within the account by working closely with the sales organization.
As well as having a solid technical background you will also require strong commercial/business acumen and possess the following skills and experience:
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